Terms & Conditions

Terms & Conditions

1. Payment Terms & Conditions

By making a purchase on Dheiva Soulcare, you agree to the following payment terms:

1.1 Payment Methods Accepted

• ✔ UPI Payment (QR Code or UPI ID)
• ✔ Bank Transfer (if applicable)

1.2 Payment Confirmation

After completing the payment, customers must send a transaction screenshot via WhatsApp with their order details.

Our team will verify the payment within 10-15 minutes before processing the order.

Payment verification is available between 7:00 AM to 11:45 PM IST.

Orders will not be processed until payment confirmation is received.

1.3 Non-Refundable Transactions

Payments once made cannot be canceled if the order is already processed.

Refunds are applicable only under the conditions mentioned in the Return & Refund Policy.

Any fraudulent transaction or unauthorized payment attempt will lead to order cancellation.

2. Return & Refund Policy

2.1 Eligibility for Return/Refund

• ✅ Received a damaged or defective product.
• ✅ Wrong product received.
• ✅ Size or color mismatch.
• ✅ Product not as described.
• ✅ Any other valid reason (to be reviewed by our team).

Return Request Timeline: Customers must initiate a return/refund request within X days of receiving the product.

Condition of Return Items: Products must be unused, unwashed, and in their original condition with all tags and packaging intact.

2.2 Return Process

📌 Customers must fill out the Return/Refund Form with the following details:

• Customer Details
• Name: ___
• Phone Number: ___
• Email ID: ____
• Order ID: ___
• Order Date: ___
• Delivery Date: ___
• Reason for Return/Refund (Select One)
• ✅ Received a damaged or defective product
• ✅ Wrong product received
• ✅ Size/color mismatch
• ✅ Product not as described
• ✅ Other (Please specify): __

2.3 Refund Policy

Refunds will be processed within X business days after approval.

Refunds will be credited to the original payment method (Bank Transfer/UPI).

Shipping fees and COD charges (if applicable) are non-refundable.

Bank Details (For Refunds Only) (If applicable)

• Bank Name: ____
• Account Holder Name: ____
• Account Number: ____
• IFSC Code: ____

3. Product Information & Quality Assurance

At Dheiva Soulcare, we take pride in the purity and quality of our herbal products. Every item is carefully crafted and goes through a strict quality check before being packed and dispatched.

Slight differences in color, texture, or fragrance may occur due to the natural nature of ingredients and traditional preparation methods.